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Payments and Delivery

Gear-Up offers convenient and flexible payment options paired with reliable shipping to get your gear affordably and on-time. If ever you have questions or you need more information regarding placing an order with Gear-Up, get in touch with our customer service by email here.

We ship to following countries

Currently Gear-Up ship to following countries, should you wish to receive goods in country not meniton in the list, please contact our customer service.

  • United Arab Emirates
  • Algeria
  • Angola
  • Bahrain
  • Bangladesh
  • Egypt
  • Ethiopia
  • India
  • Jordan
  • Kenya
  • Kuwait
  • Lebanon
  • Morocco
  • Nigeria
  • Oman
  • Pakistan
  • Philiphines
  • Saudi Arabia
  • South Africa
  • Sri Lanka
  • Sudan
  • Tanzania
  • Tunisia
  • Turkey
  • Uganda

Payment Methods Accepted

Currently Gear-Up accepts the following methods of payment for all computer components through our secure payment provider gateway.

  • All types of credit and debit cards
  • Installments by Payfort
  • Paypal
  • Bank wire transfer
  • Bank Cash Deposit
  • Cash on Delivery (limited to 1000Aed, UAE only)
  • We may require additional verification on all credit card orders placed through the Gear-Up system.

Shipping Options

Gear-Up has contracted with premium shipping providers. All goods will be delivered via the Gear-Up delivery cycle. All orders must be received by the Gear-Up system no later than Monday or Thursday at 6:00pm. Once components arrive at the Gear-Up office will be shipped through our providers immediately. Customers can track their shipment through the service providers tracking system for a more accurate delivery time frame.

Estimated Delivery Times

When you order your gear through Gear-Up, we will do our best to get your items to you as soon as possible. If for any reason your item does not arrive by the estimated delivery date we will contact you at the email address you provide with a status update and modified delivery estimate. Delivery estimates are based on the delivery cycle of Gear-Up’s shipping system – see below.

Gear-Up Delivery Cycle

Currently Gear-Up.me ships your orders twice a week - Wednesday and Sunday. In order to take advantage of it please place your order:

  • No later than Monday 6pm for Wednesday Shipping
  • No later than Thursday 6pm for Sunday Shipping

UAE shipments will be delivered next day once shipped.International customers please kindly add 2-3 working days for courier delivery once shipped.

Orders received after the above deadline will wait for the next delivery cycle. Learn more about our deliveries and cycles by visiting the FAQs page.

Gear-Up Delivery Cycle does not apply to orders which qualify for Today Shipping

Today Shipping - Selected Items

We are offering Today Shipping (TS) on our website. Look for the bestselling products marked by our TS logo and get them shipped to you today. Once the order is placed and paid before 8pm, we process it and ship it the same day. It means you’ll be able to use and enjoy your IT components faster than ever.

  • Are There Only Specific Products That Qualify For This Particular Offer?

    Only products with the TS logo on them qualify for Today Shipping option. Look for the TS logo at the product pages.

  • Until what time do I have to place the order?

    Yes, you have to place the order before 8PM to have it shipped on that same day. In case of bank transfer we ship the order same day as we receive the money on our account.

  • What if I select both TS and non-TS items?

    You can have the TS items and non-TS items shipped together at the regular times or you can choose to have the order split up to get the TS item shipped the same day and the non-TS at the regular shipping time.

  • If I split the order, do I have to pay twice for shipping?

    As our courier charges us for each shipment separately you have to pay the shipping for each order you place. If you split the TS items and the non-TS items in two orders you will pay two shipping costs.

  • Does this offer apply to the weekend days, as well?

    We don’t ship orders on Friday and for Saturday the cutt-off time is 4pm.

International Shipping (outside UAE)

Please, kindly note that international shipping may incur local duties, taxes, brokerage or other local government or 3rd party fees, which are not included in the freight quote. Those fees are sole responsibility of the customer (consignee) of the goods. Please, check your local laws pertaining to customs fees, duties and taxes.

Tracking Your Order

Already placed your order with Gear-Up? Visit your account or check your email for the tracking code  and insert it on the tracking system page our shipping providers. Don’t have the information needed? Contact a customer service representative now by email. For more convenient tracking, choose the provider link below:

Gear-Up Return Policy

We want our customers to be geared up with the latest and most advanced technology. That being said, order errors and mistakes happen, which is why we offer a convenient return policy for all items purchased through Gear-Up. In order to return your item you must include the original invoice and warranty and return/exchange for the item(s) within 3 days of the date of delivery. All original packaging must be unopened and in the condition it was provided to you and Gear-Up by the original manufacturer (factory sealed, without any damage). For more information, contact a customer service representative by email or visit our Returns/Exchange page for more information.

If you have questions or concerns about paying for or receiving your Gear-Up order, contact our customer service by email or visit our Customer Service page.

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