How Can I Check the Status of My Order?
Customers can check the status of their order 24/7 online by visiting Gear-Up’s account area. In the event is has already been shipped, you will have received a tracking number along with the courier provider and you can check the status directly on their website. They will contact you prior to delivery to arrange a convenient time and date for delivery. Customers can also contact a Gear-Up customer service team member by [email]. Please have your email confirmation, invoice and order number for us to locate your order.
Track Your Order
Gear-Up does offers a direct tracking system for customer orders.
All customers can trace their order by logging into their account or simply use their email ID and the order number.
You can check the progress of your order here.
Can I Pick Up the Goods at a Local Gear-Up Location?
At this time, Gear-Up does not have a local pickup outlet for customer orders. All orders must be placed online and are received via one of our shipment carriers. Shipment is available as well via Cash on Delivery basis. Contact our customer service representatives for more information.
How Long Will it Take to Receive My Product?
Gear-Up has contracted with several of the world’s leading shipment carriers to ensure you receive your components as fast as possible.Your order will be delivered to you in 2-4 working days.All products are received at Gear-Up’s warehouse every Sunday and Wednesday. Orders are processed the same day and shipped out via courier providers. Contact a customer service team member for an exact delivery estimate for your order.
How Do I Pay for My Order?
Gear-Up customers can pay for their order right through the Gear-Up shopping cart. After you select your items, click on the My Cart or My Box icon at the top of the page. You will automatically be redirected to the cart’s checkout feature. From there you can change the quantity of the items selected, remove an item, empty your entire cart or proceed with your purchase. When you select “Checkout”, you will automatically be redirected to a payment and delivery process screen through our secure server. Gear-Up accepts the payment options currently offered through our secure payment provider.
Visit our Payments page for more information about our payment policies and procedures.
Will I Receive a Confirmation for My Payment?
All Gear-Up orders are provided with an invoice. This invoice will have a Gear-Up confirmation number which you can use to track your order. For more information about your order confirmation visit the Customer Service page. Once payment is received you will receive a payment confirmation from our secure payment provider as well.
Can I Use My Credit/Debit Card to Pay for My Purchase?
Yes. Currently Gear-Up accepts all major credit/debit card carriers including Discover, American Express, MasterCard and Visa. Learn more about payment methods by visiting our Payments and Delivery page.
Are there any duties?
There are no duties in the UAE, however please, kindly note that international shipping outside the UAE may incur local duties, taxes, brokerage or other local government or 3rd party fees, which are not included in the freight quote. Those fees are sole responsibility of the customer (consignee) of the goods. Please, check your local laws pertaining to customs fees, duties and taxes.
I Do Not Like What I Ordered. Can I Return It?
You can return items to Gear-Up if they are unsatisfactory. In order to qualify for a return, your product must be sealed in the original packaging. First contact the customer service via email to agree on the conditions of the return. We will not accept any shipments returned without prior notice. Return the item to Gear-Up customer service along with all accompanying materials, your invoice and warranty provided. Gear-Up adheres to a strict return/exchange policy and all items must request a return within three days of the invoice date. Learn more about our Returns/Exchange policy by visiting here.
How Can I Exchange My Products?
If you wish to exchange a product with Gear-Up, you will need to contact a customer service team member and request an exchange. Team members are available by email or by visiting the Customer Service page. In order to exchange the item, it cannot be opened or tampered with. Some items do not qualify for a return/exchange. Learn more about our policies by contacting a customer service techie or visiting our Return/Exchange page.
How Long is the Warranty on My Product Good For?
Gear-Up offers a one-year warranty on all products sold through the Gear-Up site. The warranty is in effect from the date listed on your invoice. If your product requires repair, the standard warranty provided by the supplier/manufacturer will apply. All warranties through Gear-Up apply within the limits of UAE unless specified otherwise. We will assist with the claim process with the manufacturer.
How Do I Claim a Defect for My Product Received?
If you receive a defective product from Gear-Up, contact a customer service immediately. Please have your invoice and warranty information to provide the customer service team member with the necessary information. We will facilitate a replacement/repair request from the manufacturer/distributor on your behalf. Learn more about our warranty and product information by visiting our Terms and Conditions page.
How Can I Check the Status of My Claim?
To check the status of your claim, contact a Gear-Up customer service team member by email. Please have your order number on hand. For orders sent directly to the manufacturer, we will provide you with the correct contact information to request a claim status from the manufacturer/distributor directly.
My Product Arrived in Bad Condition. What Do I Do?
Please check the packaging upon delivery and report any tear or opening to the courier and then file a claim. It is your responsibility to make sure you receive the package in good condition. If a product arrives DOA (or Dead on Arrival), the product will need to be returned directly to the manufacturer/distributor. From there the responsible party will analyze and test the failed product to determine if it can be repaired or if it needs a full replacement. Learn more about our DOA policy by reading our Terms and Condition page or contacting a customer service team member via email.