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Customer Service

 Gear-Up’s customer service techies are committed to providing the highest standard of customer service to anyone who contacts us or logs into our website. As a customer-oriented business, Gear-Up knows that customer service should be held at the highest importance. That is why we have employed a staff of customer service team members who are techies and experts in the IT and gaming industry. If you ever need assistance, advice or just have a quick question, our customer service team members are there to help. We offer vast expertise and we want to hear from our customers. Get in touch with a Gear-Up customer team member today and thank you for shopping at Gear-Up!

 We are available daily from 9:00 – 19:00  to assist you.

 Click here to [email] our Gear-Up customer service directly.


Track Your Order
Gear-Up does offers a direct tracking system for customer orders.
All customers can trace their order by logging into their account or simply use their email ID and the order number.
You can check the progress of your order here.


Edit Your Order
If you need to modify an order, contact a Gear-Up customer service team member via mail immediately. This will ensure changes are made to your order prior to processing and shipping.

 For your online shopping safety, please do not include any payment or credit card information in the body of your email to Gear-Up customer service team members. To process your email request as fast as possible, please include: 

  • Your name
  • Order number
  • The item in question


Any emails received that contain attachments, advertisements or offensive content will be immediately discarded and the sender’s address blocked. Repeated attempts from similar senders will be blocked from our servers permanently.